We want you to be happy with what you've ordered. If something isn't right, here's how returns work.

Returning your order

If you no longer need your goods, or you've ordered the wrong item, we'll refund you in full within 30 days of purchase. The item needs to come back to us unused and in its original packaging.

Get in touch before you send anything back and we'll email you the returns paperwork to enclose with the parcel. Returns sent without it take longer to process.

Please pack the product well enough that it survives the journey back to us. We'd recommend using a tracked courier service, as we can't be held responsible for anything lost or damaged on its way to us.

My parcel arrived damaged

If the packaging looks damaged when the driver hands it over, you can refuse the delivery. That sends it straight back to us and we'll sort a replacement.

If you've already accepted the parcel and find damage when you open it, contact us within72 hours of delivery. We can't raise a claim with our couriers outside that window, which means we won't be able to send a replacement or issue a refund.

To speed things up, have these ready to email us:

• A photo of the damaged product
• Photos of all the packaging it arrived in
• A photo of the courier label

One of our team will handle it personally from there.

My box has scuffs. Can I exchange it?

Not for cosmetic marks, no. GRP meter boxes can arrive with minor scuffs and scratches — it's a consequence of how the material is manufactured and handled, and it's unavoidable. It doesn't affect how the box performs or how long it lasts, so we can't offer replacements or refunds on that basis.

Structural damage is a different matter. If the box is cracked, split or won't fit together properly, that's covered under damaged goods above.

How long does a refund take?

We process returns as soon as they arrive whenever we can, though during busy periods it takes a little longer. Please allow up to 14 working days from the point your return reaches us.

You'll get a confirmation email once it's done.

Still need help?

Contact our customer service team and we'll talk it through.