Our Customer Support page is designed to answer any questions you may have and our dedicated customer service team is here to help you choose the best solution for your needs if required.
Shipping & Returns
Items ordered in error, or found to be unsuitable, may be returned for a full refund of the purchase price (excluding the original carriage charge) provided it is within the 30 day returns period, the items are returned in their original packaging and have not been used or fitted.
For all meter box returns, please repackage the item, attach an explanation of why the product is being returned, include the order number and return to Mitras Meterboxes, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR
For all industrial kiosk returns, please repackage the item, attach an explanation of why the product is being returned, include the order number and return to MCL Industrial Enclosures, Unit 3-4 Monarch Works, Elswick Rd, Stoke-On-Trent, ST4 2SH
If the package looks damaged in any way you can refuse the delivery, this will automatically return the item back to us.
You must inform us immediately by e-mail or phone of any damaged goods.
If you have accepted the item and upon opening the product discover it is damaged, please contact our customer service team within 72 hours of receiving it.
If we do not receive contact within this time frame, we cannot raise a claim with our couriers and unfortunately, we will not be able to issue a replacement or refund.
You will be asked to email in an image of the damaged unit, all packaging the item was delivered in and the courier label so to speed up the process please have these ready to be emailed to one of our team who will personally handle this for you.
Please note - There is a £25 return to sender fee for any order that is palletized
Unfortunately any returns charges are not covered by Mitras as the delivery cost is included within the final price at checkout when purchased.
The delivery cost is included in the final price you see at checkout – there are no additional charges.
We aim to send out all orders within 3-5 days however with the current climate there may some additional delays. If you require a faster turnaround time please go to your local merchant or Contact Us Here
We offer standard 3-5 day delivery as standard no matter the size or quantity of your order.
If you have concerns about the status or whereabouts of your order, please check on your online account or Contact Us Here
If you have concerns about the status or whereabouts of your order, please Contact Us Here
If you believe part of your order is missing or damaged please Contact Us Here
Pricing & Payment
All product prices are displayed on our website. However, if you require any further clarity on pricing please feel free to Contact Us Here
If you are a merchant wishing to stock our products it may be possible to set up an account with Mitras. To get a better understanding of your requirements please Contact Us Here
If you are a stockist and would like to discuss pricing please feel free to Contact Us Here
Unfortunately not. All orders must be placed through our website or by emailing your enquiry to email@example.com.
All prices shown on our website are for 1 unit only. There is no minimum order value.
Our products are available to purchase through the meter boxes website as well as available nationally at any major builders merchant. Please use our stockist finder to locate your closest vendor.
Installation & Technical Support
Most utilities companies state that it is the property owners responsibility to maintain the meter box as it’s seen as part of the fabric of the house. Mitras only manufacture meter box products, therefore are not responsible for carrying out any of the installation work.
It is the property owners responsibility for each meter box connected to the property. Your energy supplier is only responsible for the energy supply and meter much like Mitras is only responsible for the meter box.
Technical information for our products can be found on individual product pages where you have access to technical data corresponding to the selected product.
It is the property owners responsibility for each meter box connected to the property. Your energy supplier is only responsible for the energy supply and meter. If your meter box is broken you can purchase one through our website.
Mitras do not offer an installation service, we simply manufacture and supply meter boxes for public sale. Most boxes are easy to fit without requiring any special equipment or technical capability.
Call 0800 111 999 immediately. Your gas supplier will send someone around to check your supply – they should not charge you for this safety service but please check directly with them.
No, electricity meters have to be installed above ground – moisture and electricity don’t mix.
Minimum 750mm, maximum 1050mm from ground to bottom of the box.
No, they’re made to different specifications from different materials.
No, each box can only accommodate one meter.
Yes, contact your gas supplier immediately.
No, the box must be intact in case of a gas leak at the meter as any holes in the box would allow escaping gas into the cavity of the house.
Measure the broken door or the opening if it’s missing. If it’s an electricity box door, look at the type of hinge too.
Products & Stock
The meter box you require can be identified by measuring the exterior or in some cases the interior dimensions of your box. Use a tape measure to measure the length, height & depth of the box using these measurements as a guide to locate the correct box on our website. If you are still having trouble measuring your box we would be happy to advise. Please Contact Us Here
Our meter boxes are made from Glass Reinforced Plastic (GRP) which is not a fully fire proof material however our meter boxes are rated as fire retardant.
Hockey sticks are available for your meter box and can be purchased through our distributors. These are available in 38mm size and black or white in colour.
The size of the meter box you require will depend on the space you need to fill. You can install any meter box as long as it fits the space.
Recessed means that the box is embedded into the brickwork of the wall, surface mounted refers to the box being installed entirely on the surface of the wall.
We only manufacture boxes in white or brown but they can be painted as long as a good primer is applied first.
All GRP meter boxes advertised on the website may arrive with cosmetic imperfections including scuffs and scratches. This is due to the nature of the material used in the manufacturing process and is unfortunately unavoidable, therefore we will not be able to issue replacements or refunds scuffs/scratches or cosmetic imperfections.