Our Customer Support page is designed to answer any questions you may have and our dedicated customer service team is here to help you choose the best solution for your needs if required.

FAQs

Shipping & Returns

What is your returns procedure???

Items ordered in error, or found to be unsuitable, may be returned for a full refund of the purchase price (excluding the original carriage charge) provided the items are returned in their original packaging and have not been used, fitted or damaged.

Meter Box Returns

For all meter box returns, please repackage the item, attach an explanation of why the product is being returned, include the order number and return to Cubis Systems, New Street, Biddulph Moor, Stoke-on-Trent, Staffordshire, ST8 7NL

Kiosk Returns

For all Industrial Kiosk returns, please repackage the item, attach an explanation of why the product is being returned, include the order number and return to Cubis Systems, Unit 3-4 Monarch Works, Elswick Rd, Stoke-On-Trent, ST4 2SH

Do you refund the delivery charge if I return an item?

Unfortunately any returns charges are not covered by Mitras as the delivery cost is included within the final price at checkout when purchased.

What are the associated delivery costs/charges?

The delivery cost is included in the final price you see at checkout – there are no additional charges.

What delivery options are available?

All orders are sent out and delivered within 3 - 4 working days. If you require a faster turnaround time please go to your local merchant or contact us on 0800 783 5489.

How long does standard shipping typically take?

Standard shipping is 3 - 4 working days no matter the size or quantity of your order.

Is there a way to track my order?

If you have concerns about the status or whereabouts of your order, please contact our customer service department on 0800 783 5489.

My order hasn’t arrived yet; where is it?

If you have concerns about the status or whereabouts of your order, please contact our customer service department on 0800 783 5489.

What do I do if I have something missing or damaged from my delivery?

If you believe part of your order is missing or damaged please contact our customer service department on 0800 783 5489.

 

Pricing & Payment

I require a quote/pricing for a product I’ve found on your website

All product prices are displayed on our website. However, if you require any further clarity on pricing please feel free to contact us on 0800 783 5489.

Can I set up an account instead of paying by credit card?

If you are a merchant wishing to stock our products it may be possible to set up an account with Mitras. To get a better understanding of your requirements please contact a member of our accounts team on 0800 783 5489.

Do you provide discounts for large orders?

If you are a stockist and would like to discuss pricing please feel free to contact our customer service department on 0800 783 5489.

Can I order a product over the phone?

Unfortunately not. All orders must be placed through our website or by emailing your enquiry to orders@meterboxes.co.uk.

Is there a minimum order value?

All prices shown on our website are for 1 unit only. There is no minimum order value.

Where else can I buy your products?

Our products are available to purchase through the meter boxes website as well as available nationally at any major builders merchant. Please use our stockist finder to locate your closest vendor.

 

Installation & Technical Support

Who is responsible for carrying out the installation of my box?

Most utilities companies state that it is the property owners responsibility to maintain the meter box as it’s seen as part of the fabric of the house. Mitras only manufacture meter box products, therefore are not responsible for carrying out any of the installation work.

Who is responsible for replacing the box if it breaks?

It is the property owners responsibility for each meter box connected to the property. Your energy supplier is only responsible for the energy supply and meter much like Mitras is only responsible for the meter box.

I require technical/specification information or installation advice regarding a product, where can I find this?

Technical information for our products can be found on individual product pages where you have access to technical data corresponding to the selected product.

Why did my energy provider give me your details?

It is the property owners responsibility for each meter box connected to the property. Your energy supplier is only responsible for the energy supply and meter. If your meter box is broken you can purchase one through our website.

Can you send out someone to fix or replace by box?

Mitras do not offer an installation service, we simply manufacture and supply meter boxes for public sale. Most boxes are easy to fit without requiring any special equipment or technical capability.

What do I do if I can smell gas in or around my property?

Call 0800 111 999 immediately. Your gas supplier will send someone around to check your supply – they should not charge you for this safety service but please check directly with them.

Can I install an electricity meter into a semi-buried box?

No, electricity meters have to be installed above ground – moisture and electricity don’t mix.

How high from the final ground level does an electricity meter box need to be installed?

Minimum 750mm, maximum 1050mm from ground to bottom of the box.

Can I put an electricity meter and a gas meter in the same box?

No, they’re made to different specifications from different materials.

Can I put more than one meter of the same type in one box?

No, each box can only accommodate one meter.

My semi-buried gas meter box is full of water – is this a problem?

Yes, contact your gas supplier immediately.

Can I drill fixings holes in my new recessed gas meter box?

No, the box must be intact in case of a gas leak at the meter as any holes in the box would allow escaping gas into the cavity of the house.

How do I choose the correct replacement door?

Measure the broken door or the opening if it’s missing. If it’s an electricity box door, look at the type of hinge too.

 

Products & Stock

Where is my nearest stockist?

Our products are available to purchase nationally at any major builders merchant. Please use our stockist finder tool to locate your closest vendor.

I’m not sure of the dimensions of my meter box

The meter box you require can be identified by measuring the exterior or in some cases the interior dimensions of your box. Use a tape measure to measure the length, height & depth of the box using these measurements as a guide to locate the correct box on our website.

If you are still having trouble measuring your box  we would be happy to advise. Please contact our customer service department on 0800 783 5489.

I can’t find the product I’m looking for on your website

If you can’t find the product you are looking for we would be happy to help; please contact our customer service department on 0800 783 5489.

I require a new meter box and not sure what product I need

If you can’t find the product you are looking for we would be happy to help; please contact our customer service department on 0800 783 5489.

Do you offer fireproof boxes?

Our meter boxes are made from Glass Reinforced Plastic (GRP) which is not a fully fire proof material however our meter boxes are rated as fire retardant.

Do you sell hockey sticks?

Hockey sticks are available for your meter box and can be purchased through our distributors. These are available in 38mm size and black or white in colour. Please use our stockist finder to locate your closest vendor.

What size of meter box do I need?

The size of the meter box you require will depend on the space you need to fill. You can install any meter box as long as it fits the space.

What is the difference in recessed and surface mounted boxes?

Recessed means that the box is embedded into the brickwork of the wall, surface mounted refers to the box being installed entirely on the surface of the wall.

What colours of meter boxes are available?

We only manufacture boxes in white or brown but they can be painted as long as a good primer is applied first.