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FAQ

You may find the answer to your query here

 

  1. What do I do if I can smell gas in or around my property?
  2. Who's responsibility is it to repair my meter box?
  3. Can I install an electricity meter into a semi-buried box?
  4. How high from the final ground level does an electricity meter box need to be installed?
  5. Who can fit a new meter box for me?
  6. Can I put an electricity meter and a gas meter in the same box?
  7. Can I put more than one meter of the same type in one box?
  8. My semi-buried gas meter box is full of water – is this a problem?
  9. Can I drill fixings holes in my new recessed gas meter box?
  10. How do I choose the correct replacement door?

 

  • What do I do if I can smell gas in or around my property?

    Call 0800 111 999 immediately. National Grid will send someone around to check your supply – they should not charge you for this safety service but please check directly with them.

  • Who's responsibility is it to repair my meter box?

    Most of the utility companies state that it is the property owners responsibility to maintain the meter box these days, it’s seen as part of the fabric of the house.

  • Can I install an electricity meter into a semi-buried box?

    No, electricity meters have to be installed above ground – moisture and electricity don’t mix.

  • How high from the final ground level does an electricity meter box need to be installed?

    Minimum 750mm, maximum 1050mm from ground to bottom of the box.

  • Who can fit a new meter box for me?

    A competent builder can install the meter box, they should not be interfering with utility supply.

  • Can I put an electricity meter and a gas meter in the same box?

    No, they’re made to different specifications from different materials.

  • Can I put more than one meter of the same type in one box?

    No, each box can only accommodate one meter.

  • My semi-buried gas meter box is full of water – is this a problem?

    Yes, contact your gas supplier immediately.

  • Can I drill fixings holes in my new recessed gas meter box?

    No, the box must be intact in case of a gas leak at the meter as any holes in the box would allow escaping gas into the cavity of the house.

  • How do I choose the correct replacement door?

    Measure the broken door or the opening if it’s missing. If it’s an electricity box door, look at the type of hinge too.