Moorland Composites Ltd. Terms & Conditions of business

1. Preliminary.

The following are the terms and conditions which form part of all contracts for the supply of any goods or services purchased online via our website between Moorland Composites Ltd (company number 04261645) whose registered office is at New Street, Biddulph Moor, Stoke on Trent, Staffordshire, ST8 7NL(the Company) and any customer of the Company (the Buyer) By placing an order on the Company via our website the Buyer agrees to be bound by the following terms and conditions.

2. Our Contract.

The Company reserves the right to accept or to refuse orders in our absolute discretion. When the Company accepts an order from the buyer the Company will send the buyer an E-mail confirming receipt of the order and containing details of that order. (‘’confirmation e-mail’’) The Buyer’s credit card will be debited at this point. The Buyer’s order represents an offer to the Company to purchase a product, which is accepted by the Company when we send the confirmatory e-mail.

3. Availability.

The goods supplied by the Company shall be described elsewhere on this website. The Company endeavours to hold stocks of all products listed for sale online, and aims to dispatch all orders within 10 days of receipt of an order. However, this is not guaranteed and the Buyer should not rely upon such dispatch estimates. Should the Company be unable to supply goods ordered we shall contact the Buyer as soon as possible. The Buyer has the right to cancel an order that has not been dispatched within 20 working days. The buyer will receive a refund in these instances. However, this excludes instances where the Company is hindered or prevented from making or delivering the goods, or otherwise performing the contract with the buyer by reason of strikes, lockouts, war, fire, accident, shortage of materials or fuel, or any other cause whatsoever beyond the Company’s control. In these instances the time for delivery shall be extended until such cause shall have ceased to operate. This clause shall not affect consumer ‘’cooling off period’’ cancellation rights referred to in clause 13 below.

4. Pricing.

Prices are listed against each product and confirmed on the confirmatory e-mail that the Buyer is advised by. Prices may be altered from time to time but are accepted by the Buyer when the Buyer makes payment.

5. Trading area.

Moorland Composites Ltd online offer extends to UK mainland and The Isle of Wight. Orders outside these areas will not be accepted.

6. Technical advice.

At the request of the Buyer, but without being under any obligation to do so, the Company may provide the Buyer with technical advice with reference to the use of the goods or materials the subject of any contract with the Buyer. The Company will use all reasonable endeavours to ensure that the advice provided is accurate, however it shall not be liable to the Buyer for any loss, damage or claims arising from such advice unless such advice is fraudulent.

7. Liability.

The Company shall be under no liability for breakage or resultant defects occurring after delivery of the goods. If any goods show defects arising from faulty material and/or workmanship, the Company’s liability to the buyer shall be limited to crediting/refunding or replacing such goods. The Company shall be responsible for any losses the Buyer suffers as a result of the supply of goods if the losses were reasonably foreseeable to both the Company and the Buyer when entering into the contract. The Company shall not be liable for any indirect or consequential loss falling upon the Buyer by reason of such defects or arising as a result of the use by the Buyer of our website or the purchase of goods by the Buyer from the Company or otherwise howsoever which was not reasonably foreseeable to both the Company and the Buyer. The Company shall not be liable for any business loss including loss of profit, revenue contracts, anticipated savings, goodwill or wasted expenditure. The Company does not limit in any way its liability by law for death or personal injury caused by its negligence or breach of duty for fraud on the part of its directors or employees acting in the course of their employment.

8. Electronic communications.

The Buyer consents to receive communications from the Company electronically, and agrees that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing.

9. Alteration of services or amendments to these conditions.

The Company reserves the right to change our website, policies and these terms and condition of business. The Buyer will be subject to the terms and conditions of business that are in force at the time that the Buyer uses our website or places an order online with the Company, unless and changes to those policies or these conditions is required to be made by law or governing authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void or unenforceable at Law, then that condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.

10. Waiver.

The rights of the Company shall not be prejudiced or restricted by any indulgence or forbearance by the Company extended to the Buyer and no waiver by the Company of a breach of these conditions by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.

11. Governing Law and jurisdiction.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. The Buyer and the Company agree to submit to the non-exclusive jurisdiction of the English courts in connection with any contract entered into between the Company and the Buyer.

12. Return of goods.

The Company operates the following procedure which is without prejudice to consumer rights of cancellation in clause 13 below:

The goods are received by the Buyer but are damaged. The Buyer must report damaged goods to the Company within 2 working days of receipt of the goods. The Company will upon receiving such a complaint within the stated period send replacement goods by the same carriage method. The Company will at its discretion collect the damaged goods or request that the Buyer disposes of them.

The goods are received by the Buyer in good condition but are incorrect. (Buyer’s error) The Buyer must report the error to the Company within 2 working days. The Buyer will be required to return the goods at the Buyer’s expense to the Company. Upon return of the goods to the Company in good and saleable condition the Company will refund the Buyer for the returned goods. Goods returned damaged will not be refunded. The Buyer can re-order the correct goods online.

The goods are received by the Buyer in good condition but are incorrect (Company’s error) The Buyer must report the error within 2 working days. The Company will arrange collection of the goods from the Buyer, and upon return will refund the buyer for the collected goods. The buyer can re-order the correct goods online.

The Company shall not accept the return of goods, which have suffered any misuse or damage by the Buyer.

13. Cooling off period.

Please note that this cooling off period does not apply to business customers.

By law, the Buyer also has the right to cancels its order for any goods ordered via our website within 7 working days of the goods were delivered to the Buyer.

Should the Buyer wish to cancel its order under the cooling off period the Buyer should contact the Company at sales@mitrascomposites.co.uk quoting your order number and stating that you wish to cancel your order. Please package the goods in question securely and send them back to us so that we receive them within 7 working days of the date on which the goods were delivered to you. If the Buyer does cancel its order but does not return the goods, the Company may arrange to collect the goods from the Buyer at the Buyer’s cost.

Subject to the Company receiving the goods in a good and saleable condition the Company shall reimburse the buyer with the purchase price of the goods and the original packing and delivery charges under the order within 30 days of receiving the Buyer’s notice of cancellation. The refund will be exclusive of the return delivery charge unless the goods are faulty or there is an error in the order by the Company.

14. Statutory rights.

If the Buyer is a ‘’consumer’’ within the meaning of UK consumer protection law these conditions do not affect you statutory rights.

15. Privacy statement.

We are committed to protecting your privacy and please see our privacy statement (click on ordering page) which governs our use of personal information supplied by you on our website.

These terms and conditions relate specifically to online trading with Moorland Composites Ltd and products and services offered for sale online by the Company.